Carpet Cleaning FAQ

Yes, vacuuming the dry soil is the most important step before a cleaning. Almost 80% of soil can be removed by vacuuming. We recommend vacuuming at least twice a week or more, this will help the longevity of your carpet. If you are unable to vacuum prior to your carpet cleaning appointment, our technicians will vacuum for an additional fee.

Our method of cleaning is hot water extraction, (also known as steam cleaning) which is recommended by major carpet manufactures as the most thorough and effective cleaning method in the industry.

No, this is a myth. Steam cleaning carpet does not alter it in any manner, shape, or form.

We accept cash, card and check.

If there is sufficient air movement it is not unusual for carpets to be completely dry within a few hours of your cleaning. If not, the carpet might remain mildly damp to the touch, for up to 24 hours depending on ventilation. Setting up fans, opening windows, and turning the air on will speed up dry time.

No because bleach is a harsh chemical that dyes the actual carpet fiber and the only way to fix bleach stains is to have the carpet repaired, patched or replaced.

The complete removal of fleas cannot be guaranteed, as it is best to seek professional pest control help for killing fleas.

When necessary we will move and replace small furniture in its original position. We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, pool tables, or tv’s (we gently clean around those big items if they are not moved, most households do not move those items) Our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.

Yes, please remove what you can including all knick knacks, breakable items, electronics, lamps, and plants that may fall over.

Yes, please visit our pet urine removal page to learn more. Our Pet Urine Removal Page

Let me start by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods. The foreign material is on or around the carpet fiber. A stain is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. The foreign material has penetrated ‘soaked into’ fiber and has changed or damaged the fiber itself. Some stains may be very difficult or impossible to remove. What we can guarantee is that our technician’s will do their very best and that we have the training and solutions on hand to get out every spot that will come out. If you aren’t satisfied with your cleaning call our office right away at 360-980-6059

Some carpet manufacturers recommend once to twice a year, but depending on your environment (pets, kids, company, highly traveled traffic areas), carpet may need to be cleaned more frequently. (Rule of thumb is at least once a year)

We cannot guarantee that your furniture will look brand new, but there will be a considerable difference. The cleaning process penetrates deep down into the fibers removing soil, body oils, allergens, and dust collected throughout the years. Most clients definitely see a difference when we are finished.

No, we can not add or remove color during the cleaning process.

Yes, we lower the pressure and use less moisture. We clean berber carpet on a regular basis.

Yes, but every carpet cleaning job is different. The steam cleaning process will lighten high traffic areas but depending on the age and wear on the carpet, these areas can become permanently discolored as the carpet fibers wear down.

No, time wears down the protector once applied by manufacturers. It is recommended that the protector be re-applied after each cleaning. Our steam cleaning process will not void any warranties you may have with the carpet manufacturer.

Our Scotchgard protectant guards your carpet from absorbing spills, spots, and everyday soiling, giving you time to remove the spills before it becomes permanent or a professional is needed. It also reduces fiber wear, sun fading and mold. Please visit our scotchgard page to learn more.

We recommend wearing clean socks if you are going to walk on the carpet, but use caution when walking from a carpeted area to a hard surface, as it may be very slippery.

White upholstery can be cleaned, but the technician will check the furniture tag prior to cleaning as some materials like suede, velour, and velvet-like materials cannot be safely cleaned and most must be dry cleaned.

A good rule of thumb even though the carpet may be dry, we recommend at least one full day. Removing protective items from under the furniture too early can result in permanent staining if the furniture happens to bleed onto the damp carpet. The metal on furniture legs can cause rust stains.

Our technician will do an inspection of the floor prior to cleaning to identify any problem areas. Loose or cracked grout can come up, but the overall cleaning does no damage to the tile or grout.

We will not clean marble or certain imported stones.

Yes, although the technician will inspect the rug prior to cleaning to make sure the colors will not bleed. Most rugs can be safely cleaned, however.

Carpet actually acts like a huge ‘filter’ trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.